Quality policy

  • Our goal is to fully satisfy the constantly increasing demands of our clients and therefore we have decided to implement a quality management system in compliance with the international ISO 9001 standard.
  • The implemented quality management system has been certified by certification authority TÜV SÜD Czech s.r.o. at the end of the year 2009.
  • This certificate confirm our privileged position on the financial service market. The strategy of our approach is expressed by the Quality policy we are obliged to respect.
  • Company management came to terms on a mandatory quality policy, in terms of which it expresses its strategy in key economic prosperity areas and general company development.
  • The quality policy also specifies long term goals for these key areas:

  • Customer satisfaction

  • unambiguously specify customer demands prior to initiating the order and during its processing
  • maintain quality communication with authorized customer representatives
  • do not underestimate customer reactions, demand them actively and take measures to ensure improvement

  • Quality of realized business cases

  • carefully monitor the financial institution market in the Czech Republic and on foreign markets and develop partner relations with these institutions
  • secure and develop a flow of information from financial markets
  • constant self-education, in terms of the company’s line of business, to ensure the quality of realized business cases

  • Human resources policy

  • maintain a stable collective of professionally capable, loyal and independent workers with full responsibility for the results of their actions
  • support the self-education of all employees
  • minding the observance of the internal system for company management, which is the foundation for all processes to work effectively
    Information Security Policy

    In connection with the Quality Policy, company management implements an Information Security Policy, in which it formulates its strategy to ensure protection of information related to its order activity.

    Company management pledges to implement and operate an information security management system (ISMS) in accordance with the ČSN ISO/IEC 27001:2006 standard, with the goal being certification by the renowned certification organization TÜV SÜD Czech.

    The current information security management system was certified by the certification authority TÜV SÜD Czech s. r. o. at the end of 2009.

    By implementing ISMS, company management confirms its exclusive position among financial services providers, and sees ISMS implementation as a natural part of business activity for customer-oriented company management.

    By implementing and operating ISMS, company management wants to guarantee its clients and other partners of the company the requisite level of certainty that their sensitive information that is processed during their orders will be protected. Company management takes responsibility for the handling of information received during first customer contact, during the entire time of the relationship, and naturally also after the business relationship has ended.

    Company management is aware that the most important component of ISMS are people, and it thus ledges that it shall be an example for all employees when implementing new ISMS-related activities, and shall continuously educate itself in the area of information security. It shall also provide increased support to all employees during ISMS implementation and operation. The company's human resources management goal is to create a stable collective of fully loyal colleagues.

    In order to ensure a functional ISMS, company management is specifically allocating the necessary funds to secure human and information resources and infrastructure.

    During ISMS implementation and operation, the company is promoting the following risk assessment criteria:

    • meeting legal and regulatory requirements
    • meeting contractual security responsibilities
    • meeting client needs and justified expectations
    • security and protection for its own employees
    • long-term company prosperity